Brilla Samay Return Policy

Consultations 

There are no service refunds; however, sessions may be rescheduled as long as it is rescheduled within 24 hours notice. An appointment is forfeited if it is not rescheduled within 24 hour notice time frame or the person is a no show.

Please note that I reserve the right to end any reading where I feel the client is not sober, intoxicated,  disrespectful, rude, or if the client is purposely trying to sabotage the information shared.

Shop

Returns are considered case by case. Brilla Samay Astrology return policy will explain possible scenarios or situations and what would be the appropriate approach to finding a solution.

Errors or Damaged goods

If there is a mistake in your order or it is damaged we will replace it. To obtain a replacement, clear images of the damages would need to be provided. Please provide as many photos as possible of the whole item, the tags and they issue in question. Also, provide a brief clear description of the issue. Send us an email with your images, order number and contact information. Upon review we will contact you with following steps.

Returned Items

Do not send your items back to the manufacturer, designer if shipped from a third party or to our address. Please contact us to discuss any issues you may have prior to taking any action. We do not cover any shipping charges.

Unclaimed Orders

If your order has been shipped to you and you were unable to accept the delivery, your order will be sent back to the sender. Unfortunately, you will have to pay for it to be shipped again. If you prefer, it may be shipped to a different address. Please contact us with all the necessary information. We do not cover any additional shipping costs. Please pay attention to your orders tracking via tracking number. You will receive a tracking number via email as soon as it has been shipped.

If you have any more questions do not hesitate to Contact Us, we are here to help.

We appreciate you.

Brilla Samay Astrology